Shipping policy

This Shipping Policy describes how Zelmont INC (“Zelmont,” “we,” “us,” or “our”) processes, prepares, and delivers orders placed through our website.

Where We Ship

Zelmont INC currently ships to addresses within the United States only.

Orders submitted with a shipping address outside our available service area may not be accepted. If an unsupported address is entered and an order has already been placed, we may contact the customer and cancel the order. Any eligible refund will be returned to the original payment method.

Shipping Carriers

We use established shipping providers, including USPS, UPS, FedEx, and other qualified logistics partners.

The shipping carrier for each order may vary depending on factors such as:

Delivery destination
Package dimensions and weight
Product type
Available shipping services
Delivery speed selected at checkout

We reserve the right to select the carrier that we believe is most appropriate for the order.

Order Processing

Our collection may include nursery décor, baby gifts, children’s room accessories, wall decorations, hanging ornaments, soft furnishings, textile products, decorative toys, and other related lifestyle items.

Most orders are prepared and processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude U.S. federal holidays.

Processing times may be longer during:

Holiday periods
Promotional events
High-volume sales periods
New product launches
Unexpected inventory or fulfillment delays

Some items may also require additional preparation, inspection, or protective packaging before shipment.

Packaging

We carefully prepare orders to help protect products throughout the delivery process.

Depending on the item, packaging may include protective wrapping, padded mailers, boxes, cushioning materials, inserts, or other suitable protective materials.

Fragile, decorative, or gift-style products may require additional protection to reduce the possibility of damage while in transit.

Where available, optional gift wrapping, upgraded packaging, or other special packaging services may involve an additional charge. Any applicable fee will be shown before checkout is completed.

Estimated Delivery

Estimated shipping and delivery times may be displayed during checkout based on the destination and shipping method selected.

Please understand that delivery dates are estimates rather than guarantees.

Unexpected delays may occur because of circumstances such as:

Severe weather
Carrier service disruptions
Holiday shipping volume
Incorrect delivery information
Regional transportation delays
Events outside our reasonable control

Once an order has been transferred to the shipping carrier, actual delivery timing is generally managed by that carrier.

Shipping Charges

Shipping charges are calculated during checkout and may depend on:

Shipping destination
Package weight
Package dimensions
Shipping method
Product characteristics

Any applicable taxes will be displayed separately where required.

Free Shipping

We offer free standard shipping on qualifying orders of $68.00 or more.

The order subtotal must remain at least $68.00 after discounts, promotional codes, coupons, or credits have been applied in order to qualify.

Additional charges may apply for services such as:

Expedited shipping
Gift wrapping
Oversized packaging
Special protective packaging
Fragile-item handling

Any additional charges will be disclosed before payment is completed.

Tracking Your Order

When tracking is available, a shipping confirmation email will be sent after your order leaves our fulfillment process.

The email may include the carrier name and tracking number.

Please allow additional time after shipment for the carrier’s tracking system to display or update shipment information.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review:

Street address
Apartment, suite, or unit number
City and state
ZIP code
Contact phone number, where required

Zelmont INC cannot guarantee successful delivery when incomplete or incorrect information is provided.

If a package is returned because of an inaccurate address, missing unit number, failed delivery attempt, or other customer-provided address issue, additional shipping charges may apply before the order can be sent again.

Damaged Orders

We take reasonable care when preparing and packing our products, but damage may occasionally occur while an order is in transit.

If an item arrives damaged, please contact us as soon as reasonably possible at info@zelmontkids.com.

To help us review the issue, please provide:

Your order number
Photos of the outer package
Photos of the internal packaging
Clear photos or video of the affected product
A short description of the damage

Please keep the product and its original packaging until we have completed our review, as additional information may be required for a carrier or shipping claim.

Depending on the circumstances and our Refund & Return Policy, an appropriate solution may include a replacement, partial refund, full refund, or another reasonable resolution.

Lost or Delayed Shipments

If tracking information shows unusual delays or your package appears to be missing, please contact us with your order number and tracking details.

We will review the shipment information and, where appropriate, assist in contacting or coordinating with the shipping carrier.

Please note that carrier investigations may require additional time, and some cases cannot be resolved immediately.

Where a shipment is confirmed as lost or otherwise eligible for compensation, we will provide an appropriate solution in accordance with our applicable policies.

Nursery and Children’s Product Delivery

Some of our products are intended for nurseries, children’s bedrooms, play areas, or decorative family spaces.

Because these products may include soft materials, hanging décor, wall decorations, ornaments, textile items, or decorative accessories, customers should inspect all products after delivery and before use.

Please make sure that:

The product has not been damaged during transportation
Packaging materials are completely removed before use
Decorative items are installed securely
Products are used according to their intended purpose
Items that are not suitable for unsupervised infant use are kept out of reach where appropriate

Decorative products should not be placed in locations where they may create an avoidable safety risk for infants or young children.

Undeliverable or Returned Packages

A package may be returned to us because of an incorrect address, missing address information, refusal of delivery, repeated failed delivery attempts, or other circumstances.

If this happens, we may contact the customer to discuss available options.

If reshipment is requested, the customer may be responsible for additional shipping charges unless the return resulted from an error by Zelmont INC.

Risk During Shipment

Responsibility for packages during transit will be handled in accordance with applicable law and the shipping carrier’s terms.

Although certain shipping risks may be outside our direct control after a package has been accepted by the carrier, Zelmont INC will make reasonable efforts to assist customers with legitimate delivery, loss, or damage concerns.

Special Packaging and Shipping Protection

Certain products may require additional packaging, oversized cartons, protective inserts, or other shipping precautions because of their size, shape, material, or fragility.

Where additional charges apply, these costs will be disclosed during checkout before the order is submitted.

Changes to This Policy

Zelmont INC may update this Shipping Policy from time to time to reflect changes in our shipping practices, available services, legal requirements, or business operations.

The most current version will be published on our website together with the latest “Last Updated” date.

Your continued use of our website after an updated policy is posted is subject to the revised policy.

Contact Us

For questions regarding shipping, tracking, damaged packages, or delivery issues, please contact:

Zelmont INC – Customer Support
Email: info@zelmontkids.com
Phone: +1 (816) 575-9819
Address: 7440 S Creek Rd, 3rd Floor, Ste 306, Sandy, UT 84093, United States