Refund policy

At Zelmont INC, we want customers to feel confident when shopping with us. This Refund & Return Policy explains the conditions and procedures for returns, refunds, replacements, and related requests for purchases made through our website.

Scope of This Policy

This Policy applies to eligible purchases made directly through our official website and delivered within the United States.

Our product collection may include nursery décor, baby gifts, children’s room accessories, wall decorations, hanging ornaments, soft furnishings, decorative toys, textile accessories, and other related lifestyle products.

Products purchased from third-party sellers, marketplaces, or other retailers are subject to the return policies of those sellers.

Return Period

Unless a different return condition is clearly stated on the applicable product page, customers may request a return within 30 calendar days from the date of delivery.

The delivery date shown by the shipping carrier will generally be used to determine the beginning of the return period.

Requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return, the product should generally be:

Unused
Unwashed
Uninstalled
Clean and free from stains or odors
Undamaged
In its original condition
Complete with all included components

Original packaging, tags, labels, inserts, accessories, manuals, and protective materials should also be included whenever applicable.

Proof of purchase, such as an order number, receipt, or order confirmation email, may be required.

Products returned in a condition that prevents resale may be refused or may qualify only for a reduced refund where permitted by applicable law.

Nursery and Children’s Products

Because many of our products are intended for nurseries, children’s bedrooms, play spaces, or family living areas, cleanliness and product condition are especially important when processing returns.

Soft products, textile items, nursery accessories, and similar products that have been used, washed, stained, exposed to strong odors, or otherwise affected after delivery may not qualify for a full refund.

Wall decorations, hanging ornaments, mobiles, decals, or similar décor products should generally remain unused and uninstalled.

Products that have been:

Mounted to a wall
Hung or assembled
Cut or resized
Glued or permanently attached
Modified or customized after delivery

may not be eligible for return unless the product was defective when received.

Personalized and Custom Orders

Products that are customized, personalized, made to order, or prepared according to customer-selected specifications are generally not returnable.

This may include items customized with:

Names
Initials
Dates
Custom colors
Special designs
Customer-requested configurations

Personalized products may still be eligible for a replacement or refund if they arrive damaged, defective, or materially different from the approved order.

Final Sale and Clearance Items

Products clearly marked as:

Final Sale, Clearance, or Non-Returnable

are generally not eligible for return or refund.

This restriction does not apply where the item arrives damaged, defective, incorrect, or where applicable law requires otherwise.

Gift Services and Optional Add-Ons

Gift wrapping, greeting cards, personalized gift messages, special packaging, and similar optional services are generally non-refundable once they have been prepared or provided.

If the associated product qualifies for a return, the product itself may still be eligible for a refund in accordance with this Policy.

Contact Us Before Sending a Return

Please contact Zelmont INC before sending any item back.

We may use different fulfillment centers, warehouses, or logistics partners depending on the product and shipping location. For this reason, the correct return address may be different from our business address.

Do not return products directly to our Sandy, Utah business address unless our support team specifically instructs you to do so.

To begin a return request, contact:

Email: info@zelmontkids.com
Phone: +1 (816) 575-9819

Please provide:

Your full name
Order number
Product you wish to return
Reason for the return
Photos, if requested

After reviewing your request, we will provide return instructions and, where applicable, the correct return address.

Unauthorized returns or products sent to an incorrect location may experience processing delays and may not qualify for reimbursement of shipping expenses.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Returns Caused by Our Error

If we confirm that you received:

The wrong product
A defective product
A damaged product
An item materially different from your order

we may provide a prepaid return shipping label or reimburse reasonable return shipping expenses.

Customer-Initiated Returns

If you wish to return an otherwise correct product because of:

Change of mind
Incorrect size selection
Incorrect color selection
Incorrect style selection
Ordering the wrong product
Personal preference

you will generally be responsible for return shipping costs.

Original shipping charges are normally non-refundable unless the return resulted from an error by Zelmont INC or applicable law requires otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery whenever reasonably possible.

Please provide:

Order number
Clear photographs of the product
Photographs of the shipping box or mailer
Photographs of internal packaging
Photos or video clearly showing the problem

Please keep both the product and packaging until we confirm that they are no longer required.

After reviewing the information provided, we may offer an appropriate solution such as:

Replacement
Full refund
Partial refund
Another reasonable resolution

The appropriate solution will depend on the circumstances of the claim.

Incorrect or Missing Items

If your order contains the wrong product or an item is missing, please contact us promptly.

We may request photos of the products received, shipping label, package contents, or other information necessary to review the fulfillment issue.

Once verified, we may send the correct or missing item or provide an appropriate refund.

Return Inspection

Approved returns may be inspected after they reach the designated return location.

During inspection, we may review:

Product condition
Signs of use
Damage
Missing components
Original packaging
Cleanliness
Compliance with the approved return request

We will notify you after the inspection has been completed.

If the product meets the applicable return requirements, the refund will be processed.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

After the refund is processed, please allow approximately 7–14 business days for the amount to appear in your account.

Actual processing time may vary depending on your:

Bank
Credit card issuer
Payment processor
Financial institution

Zelmont INC does not control the processing time required by your payment provider after a refund has been submitted.

Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund.

This may apply when returned products:

Have missing packaging
Have missing accessories
Show minor signs of handling
Have been returned in reduced resale condition
Have customer-caused damage

Any adjustment will be assessed based on the condition of the returned product and applicable law.

Exchanges

Zelmont INC does not generally process direct product exchanges.

If you would like a different product, color, style, size, or design, please submit an eligible return for the original product and place a new order through our website.

This process helps us avoid inventory and fulfillment errors.

Gift Purchases

If an order was originally purchased as a gift, any approved refund will normally be returned to the original payment method used by the purchaser.

We generally cannot issue cash refunds or direct refunds to the gift recipient unless specifically approved or legally required.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before fulfillment begins.

However, once an order has entered processing, packaging, customization, or shipment, cancellation may no longer be possible.

Personalized or made-to-order products may become non-cancellable once production begins.

Product Condition and Safe Use

Our nursery and children’s décor products should be used only for their intended purpose.

Customers should follow any applicable:

Care instructions
Installation instructions
Product warnings
Age guidance
Safety information

Decorative products should be securely installed where required and positioned appropriately in children’s spaces.

Hanging décor, wall accessories, ornaments, cords, small decorative components, and similar items should be kept out of reach of infants and young children when appropriate.

Products damaged through misuse, improper installation, unauthorized modification, incorrect care, or ordinary wear are generally not eligible for refunds based on a product defect claim.

Refused or Undeliverable Orders

Orders returned because of an incorrect shipping address, refusal of delivery, repeated failed delivery attempts, or similar customer-related circumstances may be subject to additional shipping charges.

Any applicable refund may exclude shipping costs or other expenses incurred in connection with the failed delivery, subject to applicable law.

Refund Method

Refunds will normally be issued only to the payment method originally used to place the order.

For security reasons, we generally cannot redirect refunds to another credit card, bank account, or third-party payment method.

Policy Updates

Zelmont INC may revise this Refund & Return Policy from time to time to reflect changes to our products, fulfillment procedures, business practices, or legal requirements.

The current version will always be made available on our website with an updated “Last Updated” date.

Contact Information

For questions regarding returns, refunds, damaged products, or order issues, please contact:

Zelmont INC
Email: info@zelmontkids.com
Phone: +1 (816) 575-9819
Address: 7440 S Creek Rd, 3rd Floor, Ste 306, Sandy, UT 84093, United States